Risk & Oversight Program Manager - Digital Workplace

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With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex.

The U.S. Consumer Services and Enterprise Digital & Data Technology Team brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), AI/ML, marketing technology, enterprise communications, travel and lifestyle, and automation, grounded in our data technology model that prioritizes data governance. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.

Digital Workplace Governance, Risk and Compliance Team is responsible for embedding Governance, Risk & Compliance program/processes into the Digital Workplace operating model. The Risk & Oversight Manager will excel in developing and implementing risk frameworks, collaborating with stakeholders, and ensure enhanced risk monitoring.

RESPONSIBILITIES:       

• Establish and lead a repeatable governance and oversight framework that ensures visibility, compliance, and proactive adherence across key governance and compliance areas including:
  • Risk Domain Oversight
  • Process Risk Self-Assessment (PRSA)
  • Audit & Exam Engagement
  • Privacy Risk Assessment
  • Ongoing Third-Party Assessments
• Establish an approach for identifying and tracking Digital Workplace Portfolio exposure across various key risk domains.   
• Orchestrate remediation necessary to address known and potential gaps.
• Proactively work cross functionally to engage and drive adoption of program.
• Create and maintain comprehensive documentation related to risk policy non-conformance, procedures, and implementation process
• Establish a robust tracking process, detailed reporting, and analysis for senior management.
• Communicate with application & process owners to implement risk controls, and mitigation plans.
• Identify trends to assess adequacy of internal controls and compliance with company policies, state and federal laws and regulations.
• Support the development of Portfolio dashboards and reports.
• Ensure day to day management of a colleague, leading effectively and ethically.
• Lend expertise, knowledge, and counsel to provide a clear strategies, perspective, and expectations.
• Guide colleague toward improvement by focusing on strengths, teamwork, and shared understanding.
• Proactively organize and lead colleague using excellent communication skills, listening skills, problem-solving, and evaluation skills.
• Motivate and inspire colleague toward success.

QUALIFICATIONS:

• An ideal candidate will understand the operational environment within a digital workplace
• Strong understanding and exposure to risk, audit, compliance and information technology terminology, concepts, and best practices
• Strong analytical framework and expert knowledge of Tech Compliance Tools (IRIS, ARCHER, etc)
• Strong project management skills with experience working on projects involving data processing, advanced analytics. 
• Ability to work collaboratively with a broad range of constituencies.
• Consistently demonstrates clear and concise written and verbal communication.

EDUCATION

Bachelor’s / 4-year degree Preferred 

Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

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Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.