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You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.Global Commercial Services (GCS) is the global leader in providing payments solutions for Small, Medium and Large businesses.The objective of the GCS Control Management Business Conduct team is to provide subject matter expertise on Business Conduct Risk topics to ensure the BU is equipped with in-depth knowledge of risk-stripes to manage and mitigate these risks effectively; supports the BU with expert guidance for topical Operational Risk intelligence.GCS is looking for a Director GCS Business Conduct - Control Management&nbsp; to lead a diverse team of high-performing professionals focused on ensuring business conduct and control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies. The Director - Business Conduct &nbsp;- Control Management will:<ul><li>Lead a team of performance managers responsible for program performance, development of controls, and testing activities to support business conduct objectives for the GCS Global and Large (G&amp;L), Servicing, and Third Party acquisition organizations.&nbsp; </li><li>Act as a trusted advisor to GCS sales colleagues and leaders to provide guidance on how to compliantly operate within the guidelines of the GCS Sales Practices Policy ensuring we Win the Right Way</li><li>Work closely with Line of Business Compliance (LOBCO), GCO and other team members within the GCS organization to comply with internal standards, policies, and regulatory obligations.&nbsp;</li><li>Serve as the go-to subject matter experts within the BU on business conduct</li><li>Ensure all activities &amp; guidance provided to BU are in alignment with aligned business conduct standards&nbsp;</li><li>Facilitate activities to comply with enterprise policies and programs pertaining to business conduct (e.g., AEMP 88 conduct risk management policy), and support with design/ enhancement of BU procedures /standards by providing topic-specific insight</li><li>Supervise the reporting and analysis of monitoring activities to drive improvements in business conduct performance.</li><li>Support with design and dissemination of targeted training and awareness programs to increase understanding and management of business conduct&nbsp;</li><li>Be a key leader for sharing insights, better practices, themes, etc. across the enterprise</li><li>Support core Control Management programs, including: PRSA, Issue Management, New Product Approvals, TLM, Organizational Change, Governance and Complaints Management, as required</li></ul>Required Qualifications:<ul><li>6+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function)&nbsp;Understanding of critical operational risk management lifecycle activities</li><li>Excellent project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts</li><li>Expertise in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards</li><li>Experience within financial services industry</li><li>Strong analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively&nbsp;</li><li>Demonstrated history and ability to manage large teams, spread over geographies and with varying backgrounds</li></ul>Preferred Qualifications:<ul><li>Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous</li><li>Experience in at least one of the following:&nbsp;<ul><li>Serving as the go-to subject matter expert pertaining to business conduct risk&nbsp;</li><li>Ensuring activities are in alignment with standards set by enterprise business conduct teams</li><li>Complying with enterprise policies and programs pertaining to business conduct and supporting with design/enhancement of procedures/standards by providing topic-specific insight</li><li>Advising on decentralized risk types into broader operational risk policies and programs</li></ul></li></ul>ORMCMSalary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

American Express

Director - Business Conduct  - Control Management

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.How we serve our customers is constantly evolving and is a challenge we gladly accept. Whether you’re finding new ways to prevent identity fraud or enabling customers to start a new business, you can work with one of the most valuable data sets in the world to identify insights and actions that can have a meaningful impact on our customers and our business. And, with opportunities to learn from leaders who have defined the course of our industry, you can grow your career and define your own path. Find your place in risk and analytics on #TeamAmex.The Regulatory Exam Lifecycle Management team (“RELM”) in Global Risk and Compliance is the center of expertise for U.S. regulatory exams and remediation of regulatory findings for the American Express enterprise.RELM supports the end-to-end lifecycle of U.S. regulatory exams and remediation of regulatory findings – responsibilities that are central to the safety and soundness of American Express. We partner closely with all parts of the business – from senior decision makers to their teams –to support their interactions with regulators that oversee American Express National Bank (AENB) and American Express broadly, with a focus on responses to regulatory requests and walkthroughs. We continue that partnership when regulatory reviews result in findings (e.g., Matters Requiring Attention) or recommendations, supporting business units as they implement change.The RELM Director is primarily responsible for managing regulatory exams across a portfolio of U.S. operations and plays a critical role in driving required transformation across the enterprise. This is a highly visible and strategic position with significant and regular interaction with senior leaders across the company and our external examiners. This Director position is in New York City, NYand Sandy, UT with hybrid in-office requirements (3 days a week in the office, or more as needed based on in-person regulatory interactions).Responsibilities<ul><li>Seamlessly execute regulatory exams beginning with announcement of the exam through closure.</li><li>Lead the execution of regulatory response and remediation processes, including formal remediation project tracking and reporting until closure of findings.</li><li>Engage business partners to respond to examiners’ requests, and ensure that responses are accurate, timely and complete.</li><li>Provide strategic guidance to internal stakeholders and others on engaging with regulators and ensuring their needs are met.</li><li>Maintain transparent communications to ensure relevant information is communicated to key stakeholders and expectations are clear in accordance with American Express standards.</li><li>Partner closely with:<ul><li>Business colleagues throughout the exam and response/remediation lifecycle, especially with respect to sharing learnings, best practices and key information pertaining to regulatory areas of focus.<ul><li>RELM colleagues to thoroughly review prior exam materials, regulatory handbooks and previously closed or outstanding issues that may impact the scope of the examination.</li><li>U.S. Regulatory Relations team within the General Counsel’s Organization to provide input to regulatory reporting and engagement with regulators.</li><li>Internal Audit Group to demonstrate successful completion of business remediation efforts.</li></ul></li></ul></li></ul>Minimum Qualifications<ul><li>Highly collaborative and able to build and leverage relationships with internal and external stakeholders.</li><li>Strong grasp of enterprise priorities and able to understand and communicate linkages across initiatives and disciplines.</li><li>Outstanding written, verbal and interpersonal communication skills, and demonstrates effective interaction and influence at all levels of the organization.</li><li>Solutions-oriented and execution-focused.</li><li>Exhibits strong sense of urgency, including the ability to handle multiple and concurrent examinations within a fast-paced environment.</li><li>Strategic and tactical leadership skills, as well as sound judgment and decision making.</li><li>Strong Microsoft Office skills required, including Excel and PowerPoint. Tableau, Archer and workflow management systems experience helpful.</li><li>Project management experience, including cross-organizational coordination on large and complex projects.</li><li>Bachelor’s degree required, advanced degree a plus or equivalent experience.</li></ul>Salary Range: $130,000.00 to $205,000.00 annually + bonus + equity (if applicable) + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Director-Compliance

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.As part of our diverse tech team, you can architect, code and ship software that makes us an essential part of our customers’ digital lives.Here, you can work alongside talented engineers in an open, supportive, inclusive environment where your voice is valued, and you make your own decisions on what tech to use to solve challenging problems.American Express offers a range of opportunities to work with the latest technologies and encourages you to back the broader engineering community through open source.And because we understand the importance of keeping your skills fresh and relevant, we give you dedicated time to invest in your professional development.Find your place in technology on #TeamAmex. American Express is making strategic investments in new card network products and platforms to allow the company to meet its ambitious global growth agenda. American Express is looking for strong leaders and engineers to be part of high energy and efficient teams that will build and support our next generation card network systems.&nbsp;American Express Global Payment Network authorizes and processes all of the company’s customer card transactions. It is the critical back bone for this processing and operates in a near real-time, low-latency system that is always available and highly resilient, processing transactions from around the world 24x7, 365 days a year.&nbsp;The Global Merchant and Network Services Technology (GMNST) organization at American Express is responsible for modernizing the payments network to enable next-generation payments products. The team creates flexible merchant platforms to acquire, bill, pay, service and foster innovation, while enabling a payments ecosystem to connect and authenticate parties seamlessly and securelyAs a Senior Engineer, you will be a hands-on engineer building highly available and scalable distributed system on the cloud that contribute and drive our Global Card Network platform. Your primary responsibility is to design and develop capabilities for our next generation distributed transaction platform, supporting Amex card transactions while leading a team of engineers in Agile teams.&nbsp; You will work closely with other Senior Engineers, Product Owners and architects to achieve your goals. &nbsp;&nbsp;Responsibilities Include:<ul><li>Function as a leader on an agile team by contributing to software builds through consistent development practices. Lead code reviews and automated testing</li><li>Contribute to high level design as well as detailed design of complex subsystems with emphasis in high availability and low latency.</li><li>Perform technical aspects of software development for assigned applications including design, developing prototypes, and coding assignments</li><li>Debug software components and identify code defects for remediation</li><li>You will constantly pursue and learn industry leading/innovative technologies and solutions and build POC’s to experiment new technologies, databases and other application infrastructure. Be acutely aware of enabling technologies and open-source products to build low latency distributed systems.</li><li>Takes accountability for the success of the team achieving their goals, contribute to enable them to be more effective, productive, and demonstrating faster and stronger results.</li><li>Drives the team’s strategy and prioritizes initiatives</li><li>Influence team members by challenging status quo, demonstrating risk taking, and implementing innovative ideas</li><li>Collaborate with peer technology and scrum teams across different locations.</li></ul>Minimum Qualifications<ul><li>Computer Science / Information Systems degree, or equivalent with min 12+ years of professional work experience.</li><li>Strong implementation experience using object-oriented languages like C/C++, Java or Go (Java Preferred). Keen understanding of how to build highly performant systems with such languages.</li><li>Strong coding skills and fundamentals with hands on experience in building distributed micro-service systems, experience with Service Mesh products/frameworks like such as Envoy, Linkerd, Istio, gRPC/ProtoBuf; Business Rule Management experience with tools such as Drools. Experience developing and maintaining distributed, elastic micro-service applications that self-heal in the event of failures</li><li>Distributed System Management/tracing and monitoring such as Zipkin/Jaeger, ELK Stack, Grafana Prometheus</li><li>Have experience in designing and building Cloud native applications. Experience in cloud platforms like Docker, Kubernetes, OpenShift are a plus.</li><li>Experience in using NoSQL databases and distributed messaging systems such as Redis, Kafka, Couchbase, Cassandra in the context of low latency and high transaction volume systems.</li><li>Experience in building Restful APIs, with Event Driven and Reactive programming.</li><li>Have hands-on experience in building and delivering large scale enterprise systems/products. Implemented critical aspects of such systems and have supported them in production environment</li><li>Keen awareness of concerns in massively distributed systems and effective solutions.</li><li>Experience working in DevOps teams and Scrums.</li><li>Hands on experience using Jenkins, Git, Stash.&nbsp; Previous Continuous Integration (CICD) experience is a plus.</li><li>Ability to learn and deep dive into new technology and business domains, question status quo and think outside of the box.</li><li>Have excellent written and verbal communications skills. Create and deliver effective presentations to Senior Leadership.</li></ul>Salary Range: $110,000.00 to $190,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

Senior Engineer -  C/C++/ Java / Go

You Lead the Way. We’ve Got Your Back.With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.Join Team Amex and let's lead the way together.&nbsp;Global Commercial Services (GCS) is the leading payments provider for businesses and corporations of all sizes. The US Small Business and Middle Market segment (SME – Small and Medium Enterprise) is the largest GCS customer segment, with tremendous growth momentum, and continues to be a key area of investment and focus for our company.The Tele Sales Marketing &amp; Enablement team is part of the Managed Marketing Prospect organization in GCS.&nbsp; This team is focused on delivering essential value to US SME Prospects and Customer-Facing Colleagues through best-in-class B2B marketing.The Senior Manager - U.S. SME Acquisition Marketing will work to advance the team’s mission to deliver a best-in-class B2B marketing and sales experience to convert valuable business prospects through our Tele Sales channel.&nbsp; The individual will manage our dual-selling (Small Business &amp; Corporate products) Tele Sales team marketing needs (e.g. product talking points, offer usage reporting, content/collateral) with a focus on consistently on delivering goals while maximizing compliance &amp; efficiency. The colleague will also be responsible for leading strategic initiatives which span across Tele Sales (both dual-selling and non-dual selling teams) such as offer strategy &amp; lead warming opportunities by partnering closely with Sales &amp; cross-functional teams which include Marketing Analytics, Product, Tech, Finance, Sales Enablement, Risk, Legal &amp; Compliance.The candidate will need to successfully operate in a highly matrixed environment, learn multifaceted internal American Express systems/processes, collaborate across teams, influence &amp; present across all levels of leadership, closely manage &amp; monitor Marketing forecasts and successfully lead multiple projects and deadlines at a fast pace.Key Responsibilities:&nbsp; <ul><li>Lead Marketing Channel Management of our dual-selling (Small Business &amp; Corporate card product) teams which includes managing strategic relationships with Sales leaders to identify ways to consistently deliver on goals (e.g. product talking points, content, collateral etc.), leading accurate forecasting to optimize marketing budgets and create &amp; review performance reporting to identify actionable insights.&nbsp; </li><li>Key point of contact to the product organization to ensure Sales colleagues have compelling &amp; relevant marketing assets, talking points and offers to support upcoming product updates &amp; refreshes.&nbsp;</li><li>Lead innovative marketing strategies which span across Tele Sales (both dual &amp; non-dual selling teams) such as optimizing the Sales Offer Strategy, warm lead strategy development and the use of Gen AI on call transcript data to identify &amp; refine opportunities to deliver an elevated call experience with a focus on efficiency, compliance and growth.</li><li>Drive Corporate acquisition growth by creating engaging &amp; effective content/collateral to support Sales needs and explore Corporate offer innovation.&nbsp; </li><li>Engage, influence and advocate for Sales with all relevant cross-functional partners to gain buy-in and approvals necessary to launch strategic initiatives across the prospect decision making journey, from lead generation to conversion.&nbsp; </li><li>Develop &amp; present clear, engaging &amp; easy to understand Marketing strategy change management content for Tele Sales colleagues that are reviewed &amp; approved by all required partners (GCO, LOBCO, Product, Control Management, Commercial Effectiveness &amp; Governance, Sales leaders, etc.).&nbsp; </li><li>Lead large scale presentations (100+ colleagues) in a clear &amp; concise manner. </li><li>Lead one full-time Analyst.</li></ul>Minimum Qualifications:<ul><li>At least 5 years of marketing experience</li><li>Bachelor’s degree in business, marketing preferred (or equivalent)</li><li>Extremely detail oriented and able to handle multiple projects and tasks in a fast-paced environment</li><li>Demonstrated ability to get results through data driven analysis, with a background in performance marketing &amp; forecasting</li><li>Creative, goal-oriented professional with a consistent track record for driving innovation and setting effective plans to achieve targets.</li><li>Experience in project management with the ability to juggle many deadlines &amp; work streams</li><li>Collaborative self-starter with strong problem-solving skills</li><li>Exceptional written and verbal communication skills</li><li>Able to effectively distill complex material and convey the “so what” in a clear, compelling &amp; concise manner to large scale audiences across all levels</li><li>Customer-focused mindset; excited and passionate about creating a great sales experience through Marketing levers</li></ul>Preferred Qualifications:<ul><li>People leadership a plus</li><li>Understanding of US SME organization a plus</li></ul>Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefitsThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:<ul><li>Competitive base salaries&nbsp;</li><li>Bonus incentives&nbsp;</li><li>6% Company Match on retirement savings plan&nbsp;</li><li>Free financial coaching and financial well-being support&nbsp;</li><li>Comprehensive medical, dental, vision, life insurance, and disability benefits&nbsp;</li><li>Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need&nbsp;</li><li>20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy&nbsp;</li><li>Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)&nbsp;</li><li>Free and confidential counseling support through our Healthy Minds program&nbsp;</li><li>Career development and training opportunities</li></ul>For a full list of Team Amex benefits, visit our Colleague Benefits Site.American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.US Job Seekers/Employees - Click here to view the “Know Your Rights” poster and the&nbsp;Pay Transparency Policy Statement.If the links do not work, please copy and paste the following URLs in a new browser window:&nbsp;<a href="https://www.dol.gov/agencies/ofccp/posters&nbsp;to" target="_blank">https://www.dol.gov/agencies/ofccp/posters&nbsp;to</a> access the three posters.

Senior Manager - U.S. SME Acquisition Marketing

Customer Service Representative - Controls &nbsp;OTTO – designed, manufactured and precision tested, right here in the USA.OTTO’s opportunity:Our Customer Service Representative is responsible for handling customer inquiries via phone, mail and fax.Specifically, the Customer Service Representative will:<ul><li>Process customer orders with efficiency and accuracy</li><li>Promptly respond to customer requests for quotation for standard, catalog product</li><li>Coordinate customer requests to return product, issue and maintain Return Merchandise Authorizations</li><li>Answer phone calls from the customer service multiline</li><li>Reply to customer inquiries within a timely manner</li><li>Take initiative to proactively investigate and resolve customer issues, including customer complaints and product expediting</li><li>Collaborate with other internal departments to ensure customer needs are fulfilled</li><li>Responsible for updating and maintaining customer records in computer</li><li>Assist with other related duties as required or assigned</li></ul>What you’ll need to bring to the table:<ul><li>High school diploma or equivalent</li><li>1-3 years customer service experience</li><li>Must be capable of keeping a neat and organized work area</li><li>Experience with ERP System and Microsoft Office preferred</li><li>Strong oral and written communication skills; personable and comfortable interacting with customers</li><li>Requires self-motivation and ability to complete projects with strict guidelines</li><li>Positive attitude and works well within a team environment</li><li>Strong problem-solving skills</li><li>Ability to manage and prioritize several tasks</li><li>Detail oriented with strong background in proofreading</li><li>Availability for nonstandard or extended work schedule</li></ul>OTTO’s Benefits:<ul><li>Medical Insurance</li><li>Dental Insurance</li><li>Vision Insurance</li><li>401(k) with a company match</li><li>Life Insurance Benefits</li><li>Competitive Pay</li><li>Profit Sharing Bonus</li><li>Paid Vacation and Holidays</li><li>Company Picnic</li><li>Holiday Party</li><li>AND numerous OTTO celebrations throughout the year!</li></ul>To review all of OTTO’s available opportunities,please visit our career page by clicking on the link below:<a href="https://otto-engineering-inc.breezy.hr/" target="_blank">https://otto-engineering-inc.breezy.hr/</a>OTTO Engineering is an Equal Opportunity Employer: Disability/VeteranFederal Notices<a href="https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf" target="_blank">Federal EEOC - Know Your Rights</a><a href="https://www.nlrb.gov/sites/default/files/attachments/pages/node-251/employee-rights-under-the-nlra-poster-two-page-85-x-11-version-pdf-2022.pdf" target="_blank">NLRB Notice</a><a href="https://8765373.fs1.hubspotusercontent-na1.net/hubfs/8765373/HR/E-Verify_Participation_Poster%20(002).pdf" target="_blank">E-Verify</a>Request for Assistance / Reasonable Accommodation:If you are a qualified individual with a disability or a disabled veteran, please let us know if you require a reasonable accommodation to complete any part of the online application process. You may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.If you need an alternative method for applying, please contact OTTO Engineering via telephone at 847-428-7171 or email at HRDepartment @ ottoexcellence.comThese contact tools may be used only by individuals with a disability for accommodation requests; please do not inquire as to the status of an application.OTTO Engineering does not accept unsolicited resumes from third party recruiters, agencies, or similar organizations; any submissions will not be honored.

Customer Service Representative - Controls

<h2>Company Description</h2>PDC Machines, LLC is the world leading manufacturer of diaphragm compression systems and hydrogen refueling solutions.&nbsp; We are driving the global hydrogen energy ecosystem by providing cutting-edge hydrogen compression technology that enables consumers, industries, and companies to abandon gasoline engines in favor of zero-emission fuel cells.&nbsp;&nbsp;&nbsp;&nbsp;Our mission is to lead the world’s advance to clean energy, and to progress the role of hydrogen in the energy transition. Our purpose is to have a positive lasting impact on the world, and we’re making it happen – for our community, for our planet, and for generations to come.&nbsp;&nbsp;Since 1977, PDC’s compressors have been the preferred choice of industrial gas companies for use in specialty gas, oil &amp; gas, chemical, petrochemical, research, and renewable energy. Over the last 20 years we have shifted our focus to hydrogen energy as a fuel of the future. Today we are a key supplier of state-of-the-art solutions for both industrial gas and renewable energy companies.&nbsp;&nbsp;With sales and service offices in the US, China, Japan, South Korea, Germany, and Australia, PDC provides world-class support. Our compressors are backed by a US-based team of factory service technicians, engineers, and a global support network to ensure maximum compressor uptime.&nbsp;<h2>Job Description</h2>The Aftermarket Sales Manager is a highly collaborative, empowered individual contributor role responsible for generating profitable sales bookings for current and potential customers owning PDC Machines and competitor equipment assets.&nbsp;The role will involve a high degree of global travel to customer sites to proactively engage and build customer relationships, verify and assess assets, understand customer needs, and then prepare and offer tailored proposals that emphasize the total cost of ownership (TCO) value proposition.&nbsp;Offerings will range from traditional quotes for spare parts, field services, repairs, and refurbishments, to performance assessments, long-term parts and service agreements, upgrades, replacements, remote monitoring, digital services, and other unique offerings.&nbsp;The candidate will also develop and manage strategic aftermarket relationships with key channel partners who in some regions provide services direct to the customer base.The role reports to the Director of Global Sales and will collaborate across all teams within PDC Machines including new equipment sales, business development, product, engineering, manufacturing, finance, marketing, and in particular the aftermarket parts and field services teams, to satisfy customers and achieve desired business results.&nbsp;The candidate should have strong technical and commercial aftermarket experience with both a strategic growth-oriented mindset and proven ability to execute and deliver results.Responsibilities<ul><li>Proactively engage customers.&nbsp; Expecting ~50-75% travel to customer sites.&nbsp; Manage aftermarket customer accounts and relationships, building a strong understanding of their organization, status of assets, needs, buying processes, and historical buying trends and develop appropriate account level targets and plans.</li><li>Maintain asset and customer information globally.&nbsp; Help develop and optimize single-source CRM and asset database systems.</li><li>Collaborate with the new equipment sales team to ensure that all new assets and new customers are appropriately transitioned to aftermarket at the appropriate time.&nbsp; As aftermarket and new equipment sales often overlap on customer accounts, ensure awareness of opportunities and activities.</li><li>Assess customer needs and develop tailored proposals for recommended spare parts, field services, and other relevant aftermarket solutions.&nbsp; This will include doing the appropriate technical and commercial research on sales and service history of assets, bills-of-material, cost, and pricing when possible, with engineering and technical back-office support as needed.&nbsp; Apply value selling methodologies incorporating strong understanding of customer total cost of ownership to convince customers of the value proposition.</li><li>Ensure orders are flawlessly handed off to the execution teams.&nbsp; Maintain visibility of status of orders for your customers until successfully completed.&nbsp;</li><li>Seek customer and market feedback and bring back to PDC Machines to help drive continuous improvement and development of competitive aftermarket offerings.</li><li>Help maintain and report on sales pipeline, segmented win-rates, pricing, and other relevant aftermarket metrics and develop appropriate sales plans to drive aftermarket bookings growth.</li><li>Develop and manage long-term agreements with key customers and channel partners.&nbsp; Ensure agreements are updated and renewed as appropriate.</li></ul><h2>Qualifications</h2><ul><li>BS Engineering (Mechanical, Chemical, other) or equivalent.</li><li>10+ years of technical, commercial, and aftermarket sales experience preferred, ideally in industrial machinery.</li><li>Ability to travel 50-75% to meet customers and PDC functions.</li><li>Highly organized, detail-oriented, independent, self-starter.&nbsp; Capable of managing multiple opportunities in various stages and ranges of complexity.</li><li>Outstanding written, verbal, and presentation skills. &nbsp;Ability to present solutions to customers and communicate market insights to the rest of the organization.</li><li>Proficiency in English a requirement.&nbsp; Other language skills a definite plus as candidate will engage customers globally.</li><li>Proficiency in Salesforce CRM or similar.</li><li>Work process and data-centric mindset.</li><li>Flexibility of working hours. There are some territories that won’t align with local time zone that will require meetings outside of typical business hours.&nbsp;</li></ul><h2>Additional Information</h2>All your information will be kept confidential according to EEO guidelines.PDC Machines is an Equal Opportunity/ Affirmative Action employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.&nbsp;If you have a disability and need a reasonable accommodation, please contact the Senior Director of Human Resources at 267-609-5414 or <a href="mailto:Hr@pdcmachines.com" target="_blank">Hr@pdcmachines.com</a>. PDC Machines is committed to the full inclusion of all qualified individuals.&nbsp;

Aftermarket Sales Manager

<h2>Company Description</h2>PDC Machines, LLC is the world leading manufacturer of diaphragm compression systems and hydrogen refueling solutions.&nbsp; We are driving the global hydrogen energy ecosystem by providing cutting-edge hydrogen compression technology that enables consumers, industries, and companies to abandon gasoline engines in favor of zero-emission fuel cells.&nbsp;&nbsp;&nbsp;&nbsp;Our mission is to lead the world’s advance to clean energy, and to progress the role of hydrogen in the energy transition. Our purpose is to have a positive lasting impact on the world, and we’re making it happen – for our community, for our planet, and for generations to come.&nbsp;&nbsp;Since 1977, PDC’s compressors have been the preferred choice of industrial gas companies for use in specialty gas, oil &amp; gas, chemical, petrochemical, research, and renewable energy. Over the last 20 years we have shifted our focus to hydrogen energy as a fuel of the future. Today we are a key supplier of state-of-the-art solutions for both industrial gas and renewable energy companies.&nbsp;&nbsp;With sales and service offices in the US, China, Japan, South Korea, Germany, and Australia, PDC provides world-class support. Our compressors are backed by a US-based team of factory service technicians, engineers, and a global support network to ensure maximum compressor uptime.&nbsp;<h2>Job Description</h2>The Applications Engineer is responsible for all aspects of the inquiry-to-order (ITO) processes and works closely with global sales, engineering, manufacturing, finance, and product teams to translate customer requirements into competitive offerings and achieve &nbsp;sales booking targets. &nbsp;&nbsp;The position is located in Souderton, PA and reports to the Director of Global Sales.The candidate should have strong technical and commercial acumen, a relentless desire to win and satisfy customer needs, a strong sense of ownership, a work process/continuous improvement mindset, and ability to work in a fast-paced technical and commercial environment in an organized manner.Responsibilities<ul><li>Working with the Salesperson assigned to a customer account, obtain and understand customer technical and commercial requirements and define a bid approach for each opportunity.&nbsp; Clarify requirements with key customer contacts such as process, machinery, procurement, and project stakeholders.</li><li>Perform sizing and selection of the appropriate diaphragm compression systems and options that maximize the competitive position.&nbsp; Collaborate with Engineering and Product teams where there is risk or product gaps that need to be mitigated.</li><li>Review customer and regional specifications and standards (IEC, ATEX, CE, etc) and create appropriate compliance, exception, deviation, and clarification summaries.&nbsp; Strive to create and reuse standardized compliance options for future reuse for repeat regions and customers.</li><li>Create detailed costing that considers scope of equipment, specifications, quality of bills of materials, escalation, technical and execution risk, scope uncertainty, bid quality, etc.&nbsp;</li><li>Develop lead time estimates and execution plans that incorporate bidding requirements, assumptions, and value improvement opportunities and mitigate schedule risk.</li><li>Working with the Salesperson, work up priced commercial proposals that meet margin expectations and maximize chances to win.&nbsp; Perform project cash flow analysis if required.&nbsp; Submit for necessary approvals as required.</li><li>Working with Salesperson, develop proposal to send to customer that compiles proposed scope, pricing, delivery, options summaries, performance, aftermarket parts and service options, etc.&nbsp; Incorporate analysis of total cost of ownership and other differentiation and competitive positioning to ensure value proposition to customer is clear.</li><li>Use Salesforce CRM to track all bidding opportunities, and status of bid submittals.&nbsp; In collaboration with Sales team, maintain a forecast of bookings, revenue, and associated hours and material for sales and operation planning (S&amp;OP).</li><li>Develop and maintain budgetary pricing sheets, pricing reference standards, and underlying costed reference bills of material and execution taxonomies.&nbsp; Collaborate with Finance, Engineering, and Manufacturing to ensure they are accurate and competitive.</li><li>Compile bidding lessons-learned/ closed lost reports, and other relevant market intel, and provide any insights for the benefit of the Product and Sales teams to drive competitive improvements.</li><li>When customers place orders, manage the order acknowledgment and project kickoff process.</li><li>Maintain and improve work processes, procedures, tools, and templates relating to the inquiry-to-order (ITO) work processes, and monitor and report out key performance metrics such as bid cycle time, effort, bid win rates, etc.</li><li>The candidate will be cross-trained on how to create aftermarket parts and service offerings to support not only new equipment bids but also to help balance bidding workload between aftermarket and new equipment teams.</li></ul><h2>Qualifications</h2><ul><li>BS Engineering (Mechanical, Chemical, other) or equivalent.</li><li>3+ years of technical application engineering experience ideally in industrial machinery and hydrogen mobility spaces.</li><li>Highly organized, detail-oriented, independent, self-starter.&nbsp; Capable of managing multiple opportunities in various stages and ranges of complexity with sales cycles typically from 6-24 months with multiple touch points with stakeholders along that timescale.&nbsp;</li><li>Outstanding written, verbal, and presentation skills. &nbsp;Ability to create compelling proposals and present solutions to customers at a technical level is critical.&nbsp;&nbsp;</li><li>Proficiency in Salesforce or similar CRM, MS Office and ability to parse and analyze data efficiency.</li><li>Ability to travel up to 25% to meet customers and PDC functions and support the sales team.</li><li>Flexibility of working hours. There are some territories that won’t align with local time zone that will require meetings outside of typical business hours.&nbsp;</li></ul><h2>Additional Information</h2>All your information will be kept confidential according to EEO guidelines.PDC Machines is an Equal Opportunity/ Affirmative Action employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.&nbsp;If you have a disability and need a reasonable accommodation, please contact the Senior Director of Human Resources at 267-609-5414 or <a href="mailto:Hr@pdcmachines.com" target="_blank">Hr@pdcmachines.com</a>. PDC Machines is committed to the full inclusion of all qualified individuals.&nbsp;

Applications Engineer

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment. Responding to leads in a timely fashion, answering questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience while providing an exceptional customer experience is key.With your outstanding communication and listening skills, you’ll help our customers select their perfect vehicle, negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations and close the deal. Our e-Commerce Sales Associates provide an exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience.<h2>What are the requirements for this job?</h2><ul><li>High school diploma or equivalent</li><li>Proven ability to provide an exceptional customer experience</li><li>Drive to set and achieve targeted goals</li><li>Prior sales experience, retail preferred</li><li>Demonstrated communication, consultative, interpersonal and organizational skills</li><li>The willingness to follow up with customers</li><li>Experience and desire to work with technology</li><li>Valid in-state driver’s license and an acceptable, safe driving record</li><li>Why should I come work for AutoNation?</li><li>You want to work for a car dealer that has a strong moral compass and treats all of its associates with respect</li></ul><h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

AutoNation

Sales Associate eComPhone

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve. So what do you say? Are you ready to be part of something big?"Love fixing cars but dislike the shop? Join our team of Mobile Automotive Repair Technicians at AutoNation Mobile Services! Enjoy a company provided van with state-of-the-art tools and all of the perks of being a full time employee while working independently. We offer car repair services at our customers' homes or offices. With no shop overhead, we are able to provide our Auto Mechanics top hourly pay PLUS a competitive bonus incentive plan. Enjoy our great benefits package that you're eligible to select on Day One, and flexible four day work weeks. You have the ability to grow and advance your career through on-the-job training and also take advantage of internal promotion opportunities. AutoNation Mobile is a fast-growing nationwide company and we're excited for you to come grow with us!"WE WILL DEPEND ON THIS PERSON TO Customer Service: • Greet Customer's in a friendly manner upon arrival • Use a consultative selling process to assist customers in planning for ongoing required maintenance of their vehicle • Provide an exceptional customer experience to drive loyalty Technical: • Utilize smart devices at an advanced level to perform daily job tasks such as: o parts ordering o logging stories o documenting Multi-point inspection details and recommendations • Use smart applications efficiently to communicate internally and externally (Microsoft Teams, Outlook, etc.) • Perform vehicle repairs within regular scope of work (excludes items such as steering rack, fuel tank, engine teardown) • Diagnose and assess any circumstance and situation, depending on scope of work, either perform repair or sublet repair to partner shops • Diagnose and repair vehicles to ensure customers can drive away feeling safe and at ease • Work as part of a team to solve technical problems quickly and effectively Operational Responsibilities: • Provide labor and time estimates for additional automotive repairs • Secure Parts as needed to complete scheduled and/or additional repairs • Must have the ability to lift up to 50 pounds • Performs other duties as requested by manager YOU SHOULD HAVE: Minimum of 3 years of recent professional automotive repair experience ASE certifications and/or technical school are preferred Knowledge in working and using repair shop software (AllData, Mitchell 1, etc) Valid driver's license (clean background) A desire to provide an extraordinary customer experience Speaking and writing in English is required, Spanish is a plus High school diploma or the equivalent WORKING WITH US: Flexible Schedule: 4 days on, 3 days off every week! Competitive pay (DOE) Paid vacation time Benefits on Day ONE: medical, dental, and vision insurance Access to state of the art tools and equipment (you do not bring your own) Company branded vehicle provided Work clothes (uniforms) and safety gear provided&nbsp;DOT Prerequisites: &nbsp;Employment will be contingent upon the successful completion of all prerequisites required by the U.S. Department of Transportation (DOT) / Federal Motor Carrier Safety Administration (FMCSA) regulations, including a physical and medical certification. &nbsp; &nbsp;<h2>Exciting Benefits and Perks Await You:</h2><ul><li>Competitive compensation and 401k matching</li><li>Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.</li><li>Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear</li><li>Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers</li><li>Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide</li></ul>AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.

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